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FAQs

Answers to the most common support questions:

  1. Q: What is Flypaper?
    A:

    Flypaper™ is a Flash® content management platform that allows businesses, agencies and developers to create and manage high-impact, interactive content for a fraction of the time and cost typically associated with such projects. Flash developers create programs and components and then import them into the Flypaper application so that other users can edit and repurpose the content without touching any programming code. Non-technical users can create content without using developers by starting with Flypaper Templates and pre-programmed Components to expedite the process. Additional features such as online project collaboration, a repository for storing and sharing digital assets, the ability to capture viewer data and track their activity through an online Dashboard, and additional storage space come with the Pro version.

  2. Q: How does the free Flypaper trial work?
    A:

    Simply visit the Free Trial page and complete the inquiry form. Once you've completed the form you will be able to download the Flypaper installer.

  3. Q: Who should use Flypaper?
    A:

    Flypaper was specifically designed for interactive content creators, Flash developers and business users who want the ability to expedite Flash development, easily update and reuse Projects, capture viewer data, and track how content is being consumed.

  4. Q: What are the system requirements for the Flypaper software?
    A:

    To Install and build content with Flypaper:

    • Windows 8, 7, Windows Vista or Windows XP (Service Pack 2 and above)
    • Intel Core 2 Duo 2GHz or higher
    • 4 gigabytes (GB) of RAM
    • Adobe Flash Player version 9.0.115.0 or later (included)
    • Microsoft .NET Framework 4.0 (*install .NET before installing Flypaper*)

    View Flypaper Projects using these Web browsers with the Adobe Flash plug-in, version 9.0.115.0 or later:

    • Microsoft Internet Explorer 6.0 or higher
    • Firefox 2.0 or higher
    • Safari 2.0 or higher
    • Google Chrome
    • Opera

     

  5. Q: How do I purchase Flypaper?
    A:

    You can purchase Flypaper for a single user or for multiple users. Simply click here for our purchase request form. If you have had a recent trial version (since Sept 2008), the templates and user data that you created will continue to work with the purchased platform. You will automatically receive product updates as well as maintenance and timely product support during the year in which you have an active license.

  6. Q: How can I get support if I have a problem?
    A:

    Send an e-mail from our support page or visit our user forums for more tips and up-to-date information. Answers from our support team are typically sent within two hours when support is open, and within one day if after hours. To view basic user guide information, you can also view Help files from within the application.

  7. Q: How can I get help creating content for my company?
    A:

    Flypaper’s network of partners can assist you with creative, design and Project production services; custom solutions based on the Flypaper platform; and integrating Flypaper’s advanced tracking and reporting system with your contact management software, CRM system or electronic marketing system. Click here to learn more about Flypaper Partners.

  8. Q: How does the collaboration feature work?
    A:

    The collaboration feature is a powerful way to streamline project reviews, comments, changes and approvals. Start a Flypaper Project and collaborate online in real-time with other Flypaper users who can annotate and markup the Project for a complete history of feedback and revisions. Once final, freeze the collaboration history for an accurate record of every reviewer's comments and edits. It's an easy, cost-effective way for creative teams to get feedback and better manage the project review cycle and get signoff faster at every stage. For businesses, it's a great way to expedite project reviews and approvals among departments or multiple layers of content providers and management.

  9. Q: What is a Flypaper Project?
    A:

    A “Project” is the document file that Flypaper creates when building content using the Flypaper Creator application. You’re telling an interactive, multimedia story, regardless of how you use the output. Post it on your blog or share it on the Web, or publish as a movie and post on YouTube, MySpace, Facebook or any Web site. Projects may have many files associated with them such as video, music, images and more.

  10. Q: What is a Flypaper Template?
    A:

    A Flypaper Template is a Page that can be saved, shared and reused in the Flypaper application to create your Project. Flypaper Templates aren’t just simple “place your text here” examples as in other applications. Flypaper Templates are fully customizable, pre-programmed, professionally designed Pages that contain media (images, video, audio), animations, timing, interactions and other elements that you can edit, resave and publish as a new file. Professionally designed Templates are accessible from the Flybrary directly within the Creator application and can be endlessly modified, saved, shared and re-used. Create your own Templates to reuse and share to save time and money, and to get a true return and value out of every project investment.

  11. Q: What is a Flypaper Component?
    A:

    A Flypaper Component is a pre-programmed element that provides media, text, interaction, effects and other capabilities on a Page. Flypaper Components provide the functional elements that make up Templates in Flypaper. Simply drag a Component to your Page and modify options and settings from the Properties tab. You have complete control over the Page with a few clicks – no programming required.

  12. Q: What media files are supported by Flypaper?
    A:

    You can import:

    • Pictures: .jpg, .jpeg, .png, .bmp, ,gif, .psd
    • Videos: .avi, .flv, .mov, .mp4, .mpg, .mpeg, .wmv*
    • Audio files: .mp3*
    • Adobe® Flash® Animations: .swf (Flash 9, ActionScript 3 recommended)
    * .ogg coming soon.
  13. Q: Can I convert presentations from Microsoft PowerPoint to Flypaper?
    A:

    Yes! Flypaper includes basic PowerPoint conversion of text and other elements into new Pages in Flypaper. Make static PowerPoint presentations come alive by converting them into Flypaper, then add rich media and interactive elements to the existing text and graphics. You can use all of the other standard features that come with the Desktop, Digital Signage or Pro editions.

  14. Q: Is there a way to see who is viewing my Projects?
    A:

    The Flypaper Pro edition includes the Dashboard which provides an interactive reporting console that lets users track the Projects they publish to know who's viewing, how often, what Pages they have visited and how much time they spend on each Page. The Dashboard tracks viewer data no matter where the content is published -- on a blog, social media site or other Web site. Flypaper also lets you create form pages where you can collect viewer data that is sent to the content author via email. This viewer intelligence helps you to prioritize your hottest leads, customize follow-up contact, and improve your messaging and offers.

  15. Q: What kind of Web files are created with Flypaper?
    A:

    Flypaper creates standard Web-ready content that will play in any browser enabled with the Flash plug-in (version 9,0,47,0 or higher). Under the hood, it’s not a single Flash .swf file, it’s a set of files that include HTML pages, Flash files, XML and standard Web resource files (images, audio, videos, etc.).

  16. Q: Will the Flypaper content play on mobile devices or the iPhone?
    A:

    Flypaper output can be played on any mobile device that has a browser-enabled to play Flash content. Flypaper can also create .MP4 video files that will play on video iPods, iPhones and any mobile device that supports MPEG4. (Plans are in development for the iPhone to support Flash output).

  17. Q: Does Flypaper work on a Macintosh?
    A:

    Flypaper does not currently have a Macintosh version. We know it’s not the same as a Macintosh application, but many users are running Flypaper on their Macintosh with Windows using Parallels Desktop, Apple Boot Camp or VMware Fusion virtual machine software. Please note: Macintosh users intending to employ Flypaper in this way should be certain to allocate enough RAM for both Flypaper and the virtual operating system.

  18. Q: Can I create SCORM-conformant courses using Flypaper?
    A:

    Yes. Flypaper supports publishing any Flypaper Project as a SCORM 1.2 conformant course, including scoring to objectives.

  19. Q: What is the Flypaper Exchange?
    A:

    The Flypaper Exchange is an online site where Flypaper users can upload and download Projects and Templates for sharing with other developers. In addition, users can post their published Projects to the Exchange so that they can be viewed by anyone with an Internet connection. The Flypaper Exchange is available to all current Flypaper users.

  20. Q: Can Flypaper integrate Adobe Flash and Captivate content?
    A:

    Yes, it does. You can bring content you create in Flash and Captivate directly into Flypaper and then use Flypaper to extend it. Click here to learn more.

  21. Q: Which version of Adobe Flash Player do you recommend for viewing published Projects?
    A:

    Flypaper Studios recommends that developers who publish their Projects as Adobe Flash outputs (Single SWF, Full-screen Presentation, eLearning course, and Web Project) should upgrade their digital signage and end-user systems to Adobe Flash 10.3 to take advantage of Flash's improved memory management.

  22. Q: Still have other questions?
    A:

    If you have more questions, don't hesitate to click here to submit an inquiry, and one of our 'fly' staff will get back to you quickly.

  23. Q: What is Flypaper Express?
    A:

    Flypaper Express is a PowerPoint Plug-in that enables people working in the familiar and ubiquitous Microsoft PowerPoint environment to create and output high-quality HD motion graphics video content in popular standard formats that can be used with any standards-based digital signage player or network. 

  24. Q: What problem does Flypaper Express solve?
    A:

    Flypaper Express solves the problems that are inherent in using PowerPoint to create digital signage content. PowerPoint’s roots are as a slide creation tool with the ability to print accompanying supporting materials. It was not designed to accommodate the type of precise control of screen sizes and on-screen elements that digital signage demands. And yet, because digital signage consumes vast amounts of content that must be kept up to date, creating that content has been a significant challenge. Many organizations have turned to PowerPoint because it is ubiquitous and so many people know to use it. The result has been massive amounts of substandard content suffering from a variety of flaws, including:

    • Stretched and squeezed images
    • Pixelated (ugly squares) or rough edges around images
    • Horizontal or vertical banding in output
    • Lack of professional design quality in output
    • Output that won't play in standard digital signage players or networks

  25. Q: How does Flypaper Express solve these problems?
    A:

    Flypaper solves these problems by creating within PowerPoint and environment where 'what you see is truly what you'll get' when your content is displayed on a digital sign.

    • Aspect ratios for pages are correct so that images are displayed properly
    • Image sizes and quality are properly maintained
    • Page sizes match digital signage resolutions for both portrait and landscape viewing
    • 10 professional quality templates - 5 each in portrait and landscape – and over 150 layouts
    • Output as HD video (.mp4) or Flash (.swf) format

     

  26. Q: How is Flypaper Express licensed?
    A:

    Flypaper Express is sold as an individual-use perpetual license.

  27. Q: What are the system requirements for Flypaper Express?
    A:

    Authoring (Windows)

    • Microsoft® Windows® XP, Vista®, 7
    • Microsoft Office 2007 or 2010
    • 1,024x768 screen resolution
    • An Internet browser
    • Intel® or AMD® processor
    • 512 MB of RAM
    • 50 MB of available hard-disk space
    • Adobe® Flash® Player 9 or newer
    • Users are required to activate the product using the Internet within 30 days of installation. Once the product is purchased and installed, online product activation is mandatory within 30 days. Activation is by the Internet only.

    Viewing Published Content (on Windows or Mac)

    • An Internet browser
    • Adobe Flash Player 9 or newer
    • 800x600 screen resolution (1,024 x 768 recommended)
    • A soundcard and speakers (for audio and video playback)

    Supported File Formats
    Supported audio narration files (when importing audio narration):

    • Audio Interchange file format (.aif, .aiff)
    • Uncompressed Windows audio (.wav)
    • MPEG, Audio layer 3 (.mp3)
    • Advanced Systems Format (.asf)
    • uLaw audio (.au)
    • Windows Media audio (.wma)

    Supported video narration files (when importing video narration):

    • Apple QuickTime movie (.mov)
    • Audio Video Interleave (.avi)
    • Flash Video (.flv)
    • Moving Picture Experts Group (.mpg, .mpeg, .mp4, .mpg4)
    • Windows Media Video (.wmv)