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FAQs

Answers to the most common support questions:

  1. What is Flypaper?

    Flypaper™ is a Flash® content management platform that allows businesses, agencies and developers to create and manage high-impact, interactive content for a fraction of the time and cost typically associated with such projects. Flash developers create programs and components and then import them into the Flypaper application so that other users can edit and repurpose the content without touching any programming code. Non-technical users can create content without using developers by starting with Flypaper templates and pre-programmed components to expedite the process. Sold as an individual or enterprise annual license, the Flypaper platform includes the Creator application, a Web editor seat (coming in v2.1), hosting space for Flypaper content, and the ability to capture viewer data and track their activity through an online Dashboard. Additional features such as online project collaboration, a repository for storing and sharing digital assets, and additional storage space come with the enterprise version which includes 10 Creator seats and 10 Web editor seats. For more details on features and pricing, click here. 

  2. How does the free Flypaper trial work?

    The full-function Free Trial includes all the features of the single user version of the Flypaper platform including an online Flypaper account to host your Flypaper content and track viewer statistics. Simply visit the Free Trial page and complete the inquiry form. A representative will contact you shortly after that to discuss the Trial details and confirm your system is ready for installation. Once confirmed, you'll be forwarded the download link. When your free trial expires, you can contact us to inquire about becoming a partner, or to purchase either an annual license for a single user, or an enterprise license for your company or educational institution. To request an extension to your trial period, please click here.

  3. Who should use Flypaper?

    Flypaper was specifically designed for interactive content creators, Flash developers and business users who want the ability to expedite Flash development, easily update and reuse projects, capture viewer data, and track how content is being consumed.

  4. What are the system requirements for the Flypaper software?

    To Install and build content with Flypaper:

    • Windows Vista or Windows XP (Service Pack 2 and above)
    • 1GHz Pentium processor or higher (2GHz, dual core processor recommended)
    • 2 GB of RAM (4 GB recommended)
    • Adobe Flash Player version 9.0.115.0 or later (included)
    • Microsoft .NET Framework 3.5 SP1 (*install .NET before installing Flypaper*) 

    View Flypaper Projects using these Web browsers with the Adobe Flash plug-in, version 9.0.115.0 or later:

    • Microsoft Internet Explorer 6.0 or 7.0
    • Firefox 2.0 or higher
    • Safari 2.0 or higher
  5. What features are included in the Creator application?

    For a complete list of Flypaper features and descriptions, visit the Flypaper Platform overview page. To see what is included with the individual license versus the enterprise license, click here.

  6. How do I purchase Flypaper?

    You can purchase Flypaper for a single user, for multiple users, or as an enterprise license. Simply click here for our purchase request form. For more details on our pricing and what is included with each license, click here. If you have had a recent trial version (since Sept 2008), the templates and user data that you created will continue to work with the purchased platform. You will automatically receive product updates as well as maintenance and timely product support during the year in which you have an active license.

  7. How can I get support if I have a problem?

    Send an e-mail from our support page or visit our user forums for more tips and up-to-date information. Answers from our support team are typically sent within 1-2 business days. To view basic user guide information, you can also view Help files from within the application.

  8. How can I get help creating content for my company?

    Flypaper’s network of partners can assist you with creative, design and Story production services; custom solutions based on the Flypaper platform; and integrating Flypaper’s advanced tracking and reporting system with your contact management software, CRM system or electronic marketing system. Click here to learn more about Flypaper Partners.

  9. How does the collaboration feature work?

    The collaboration feature is a powerful way to streamline project reviews, comments, changes and approvals. Start a project and collaborate online in real-time with other Flypaper users who can annotate and markup the project for a complete history of feedback and revisions. Once final, freeze the collaboration history for an accurate record of every reviewer's comments and edits. It's an easy, cost-effective way for creative teams to get feedback and better manage the project review cycle and get signoff faster at every stage. For businesses, it's a great way to expedite project reviews and approvals among departments or multiple layers of content providers and management.

  10. What is a Flypaper Story or Project?

    A “Story” is the document file that Flypaper creates when building content using the Flypaper Creator application. You’re telling an interactive, multimedia Story, regardless of how you use the output. Post it on your blog or share it on the Web, or publish as a movie and post on YouTube, MySpace, Facebook or any Web site. You may also hear Flypaper content referred to as a project, which is the work in progress before you finalize a Story. Projects may have many files associated with them such as video, music, images and more.

  11. What is a Flypaper Template?

    A Flypaper Template is a page that can be saved, shared and reused in the Flypaper application to create your Story. Flypaper Templates aren’t just simple “place your text here” examples as in other applications. Flypaper Templates are fully customizable, pre-programmed, professionally designed pages that contain media (images, video, audio), animations, timing, interactions and other elements that you can edit, resave and publish as a new file. Professionally designed Templates are accessible from the Flybrary directly within the Creator application and can be endlessly modified, saved, shared and re-used. Create your own Templates to reuse and share to save time and money, and to get a true return and value out of every project investment.

  12. What is a Flypaper Component?

    A Flypaper Component is a pre-programmed element that provides media, text, interaction, effects and other capabilities on a page. Flypaper Components provide the functional elements that make up Templates in Flypaper. Simply drag a Component to your page and modify options and settings from the Properties tab. You have complete control over the page with a few clicks – no programming required.

  13. What media files are supported by Flypaper?

    You can import:

    • Pictures: .jpg, .jpeg, .png, .bmp, ,gif
    • Videos: .avi, .flv, .mov, .mp4, .mpg, .mpeg, .wmv
    • Audio files: .mp3
    • Flash Animations: .swf (Flash 9, ActionScript 3 recommended)
  14. Can I convert presentations from Microsoft PowerPoint to Flypaper?

    Yes!  Flypaper includes basic PowerPoint conversion that converts text and other elements into new pages in Flypaper. Make static PowerPoint presentations come alive by converting them into Flypaper, then add rich media and interactive elements to the existing text and graphics. Save and share your new interactive content live or on any Web site. Viewer activity can be tracked through the Dashboard, and you can use all of the other standard features that come with the standard or enterprise versions.

  15. Is there a way to see who is viewing my Stories?

    The Flypaper dashboard provides an interactive reporting console that lets users track the Stories they publish to know who’s viewing, how often, what pages they have visited and how long they are on each page. The Dashboard tracks viewer data no matter where the content is published -- on a blog, social medial site or other website. Flypaper also lets you create form pages where you can collect viewer data which is sent to the content author via email. Future versions will include viewer data in the Dashboard. This viewer intelligence helps you to prioritize your hottest leads, customize follow-up contact, and improve your messaging and offers.

  16. What kind of Web files are created with Flypaper?

    Flypaper creates standard Web-ready content that will play in any browser enabled with the Flash plug-in (version 9,0,47,0 or higher). Under the hood, it’s not a single Flash .swf file, it’s a set of files that include HTML pages, Flash files, XML and standard Web resource files (images, audio, videos, etc.).

  17. Will the Flypaper content play on mobile devices or the iPhone?

    Flypaper output can be played on any mobile device with a browser enabled to play Flash content. Flypaper can also create .MP4 video files which will play on video iPods, iPhones and any mobile device that supports MPEG4. (The iPhone does not currently support Flash output).

  18. Does Flypaper work on a Macintosh?

    Flypaper does not currently have a Macintosh version. We know it’s not the same as a Macintosh application, but many users are running Flypaper on their Macintosh with Windows using Parallels Desktop, Apple Boot Camp or VMware Fusion virtual machine software.

  19. Can I create SCORM conformant courses using Flypaper?

    Yes. Flypaper supports publishing any Flypaper Story as a SCORM 1.2 conformant course, including scoring to objectives.

  20. What is the difference between a Public Story and a Private Story?

    A Public Story is hosted on the Flypaper Community Web site and can be viewed in the community by anyone. A Private Story is also hosted on the Flypaper Community Web site, but it will only be seen by people who receive the link directly from you.

  21. Still have other questions?

    If you have more questions, don't hesitate to click here to submit an inquiry, and one of our 'fly' staff will get back to you quickly.

  22. Can Flypaper integrate Adobe Flash and Captivate content?

    Yes, Flypaper outputs true Flash content. You can bring content you create in Flash and Captivate directly into Flypaper and then use Flypaper to extend it. Click here to learn more.